Reference

How cbc88 Handles Your Personal Information

When you open an account and make deposits through bKash, Nagad or Rocket, certain personal data is collected and held by us.

Account data protectionbKash, Nagad, Rocket payment dataYour right to access recordsData deletion requests acceptedBangladesh-region eligibility applies
cbc88 How cbc88 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to know what data we hold on your account, request a correction, or ask us to delete records, these are the channels we monitor. Response times vary by query type — payment-related data requests typically take longer because we need to cross-check wallet transaction logs with bKash, Nagad or Rocket records before we can confirm or remove entries.

Live Chat Open the chat widget from any page while logged in. Identify your query as a privacy or data request so it routes to the right team quickly.
Email Support Send your data request by email with your registered mobile number and the nature of the request. We confirm receipt and give you a reference number.
Account Help Centre Log into your account, go to the Help section and submit a data request form. This creates a trackable ticket tied directly to your account record.
HOW WE PROTECT RECORDS

Data Handling, Cookies and Account Security

We handle your account data with straightforward security practices — SSL encryption on every page, session tokens that expire after inactivity, and strict internal access controls so only authorised staff can view account records. Wallet data from bKash, Nagad and Rocket transactions is stored separately from your login credentials. Cookie settings can be adjusted through your browser at any time, though disabling certain cookies may affect how your account session behaves on mobile.

Encryption in Transit All data exchanged between your device and our servers travels over SSL. This covers your login, every bKash or Nagad transaction reference, and account page requests.
Cookie Use We use session cookies to keep you logged in and analytics cookies to understand page performance. No cookies are shared with advertisers or external marketing networks.
Data Retention Account records are kept for as long as your account remains active and for a further period required by applicable rules. You can request deletion once your account is closed.
Who Can Access Your Record Internal access to your account data is role-restricted. Only staff handling payments, disputes or account verification can pull your wallet or identity records.

Common Questions About Your Data and Rights

These are questions we receive regularly from account holders in Bangladesh about how their data is used, what gets stored when they pay via mobile wallet, and how to exercise their rights under this policy.

We collect your name, mobile number, and any wallet identifier (bKash, Nagad or Rocket) you use to transact. Device and session data is also logged for account security purposes.

We store the transaction reference and amount needed to verify your deposit or withdrawal. We do not store your full wallet PIN or credentials — those stay within the bKash or Nagad app.

Yes. Submit a data access request through live chat or the Help Centre form with your registered number. We will compile and send you the relevant records within a reasonable timeframe.

Contact us via email or live chat after closing your account. We will action the deletion request subject to any retention period required by applicable rules for financial transaction records.

No. Our cookies are limited to keeping your session active and measuring on-site page performance. We do not use cross-site tracking cookies or share cookie data with external ad networks.

It applies to all account holders where access is permitted. Availability depends on your local law and eligible region. Check that your access complies with rules in Bangladesh before using the account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.